Welcome to Mortgage Theory

Please provide a brief comment about your experience with Basma

She is an on-hand performer. Able to deal with intricases of mortgage. What is so glaring are her patience, empathy, professionalism, and reassuring competence. Most times I called her for follow ups, I had expected some resentment due to the frequency of those calls but she never for once did so. Indeed on every occasion, she turned my anxieties into hopes that eventually materialised. Just the best.

What were the circumstances that caused you to look for a financial adviser?

I was looking to stabilise financial status

How did Basma Mohamed help you?

Basma advised me on the best income protection out in the market and reassured me and assisted me with my concerns

Have you seen the outcome you were hoping for?

I am extremely happy with the advise from Basma as my income protection has saved me in 2020 when I was made redundant and ensured I had some income whilst searching for a job

What could they have done better?

Basma has done an excellent and she assisted me through all steps and I couldn’t of asked for a better advisor

What were the circumstances that caused you to look for a financial adviser?

Remortgage of buy to let properties

How did Basma Mohamed help you?

Basma recently helped me transfer my BTL mortgage, I was so grateful for all the advice she gave and for answering my many questions. I found the whole process really easy and everything was done so quickly and smoothly. Basma was great at helping with all aspects from appointing a solicitor to signing off. I would highly recommend Basma.

Have you seen the outcome you were hoping for?

Yes, definitely. Basma is really helpful and always willing to help and answer any questions.

What could they have done better?

The whole process was seamless and there isn't anything that wasn't covered.

What were the circumstances that caused you to look for a financial adviser?

I've started as a property investor building my portfolio and wanted someone who understood the intricacies and could advise accordingly.

How did Basma Mohamed help you?

Basma is highly efficient and excellent with communication. She goes above and beyond to provide service and advice specific to my business needs. She is very thorough when collecting information so that any further questions or issues are already pre-empted, therefore minimising any delays in securing a mortgage. I was recommended Basma's services by a friend, and I will recommend her to all my friends as well.

Have you seen the outcome you were hoping for?

Yes absolutely.

What could they have done better?

The delays experienced were because we were waiting on the lender for more information or to respond to us. I don't know if Basma could have done anything more on this and she communicated these delays during the process.

What were the circumstances that caused you to look for a financial adviser?

I have a number of indirect financial obligations and required advice as to how I mitigate these obligations in the event of a terminal illness or death

How did Basma Mohamed help you?

Ms Mohamed expertly provide several ways to attain an affordable life cover, that adequately covered financial obligations and at the same time was very affordable to my present circumstances.

Have you seen the outcome you were hoping for?

Ms Mohamed as exceeded my expectations as I was not aware of the policy available to me without Ms Mohamed’s clear and concise explanation.

What could they have done better?

There is nothing I can suggest that could have been done better.